Jon O'Donnell

Jon O'Donnell | Technical Writer

SaaS, Cloud & AI Documentation

Senior technical writer with 20 years of experience delivering documentation for SaaS, cloud, and cybersecurity products. Specialized in AI-driven features and docs-as-code workflows (Markdown, Git, CI/CD). Proven track record of owning docs from kickoff through release with measurable impact on support reduction and product adoption.

I like learning new tools and technology, but I love communicating and collaborating with people. I'm comfortable collaborating with engineers, PMs, UX designers, and equally at ease talking to a support rep or a C-suite stakeholder.

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Recent work

At Oracle, I documented Oracle Analytics Cloud, with a focus on AI-related features, and Oracle Fusion Data Intelligence, with a focus on administrative tasks. Here are a few samples pages I wrote:

Older samples

Sole writer for CodeSentry. Owned UI reference, API docs, and installation guide for an on-premise binary analysis tool.

Skills

Resume

Download my resume here.