Jon O'Donnell

Jon O'Donnell | Technical Writer

SaaS, Cloud & AI Documentation

I'm a Senior Technical Writer with more than 20 years of experience helping developers, administrators, and enterprise users understand complex software. Throughout my career I've partnered with engineering, product management, UX, and customer support teams to create API documentation, tutorials, conceptual guides, and reference content for SaaS, cloud, cybersecurity, and AI-powered products.

I enjoy taking technically complex features and turning them into documentation that helps people accomplish real work. More recently, I've focused on AI-powered products and AI-assisted documentation workflows, including leading an internal AI task force at Oracle to evaluate how generative AI can improve technical communication while maintaining quality and accuracy.

I enjoy learning new tools and technologies, but what I enjoy most is collaborating with people. Whether I'm working with engineers, product managers, UX designers, support teams, or executive stakeholders, I like bringing different perspectives together to create documentation that helps users succeed.

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Recent Work

The samples below represent work I authored for Oracle Analytics Cloud and Oracle Fusion Data Intelligence. They include conceptual documentation, task-based guides, AI feature documentation, administrative procedures, and reference material for enterprise SaaS products.

Older Samples

As the sole technical writer for CodeSentry, I owned the complete documentation set for a cybersecurity platform, including UI reference, API documentation, installation guides, release notes, and user documentation for both cloud and on-premises deployments.

Documentation

Technologies

Collaboration

How I Work

Resume

Download my resume here.